Lakshmi

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Terms & Conditions

Service agreement and user responsibilities

Last Updated: January 15, 2024

Effective Date: January 15, 2024

1. Introduction and Acceptance

Welcome to Lakshmi ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website dishawar.shop and our IT services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. These Terms constitute a legally binding agreement between you and Lakshmi.

2. Company Information

Lakshmi is an IT company registered and operating in India with the following details:

  • Business Address: 192 G/F Deoli Road Khanpur Delhi 110080
  • Contact Phone: +91 9950762045
  • Email: contact@dishawar.shop
  • Website: dishawar.shop

3. Services Description

Lakshmi provides comprehensive IT services including but not limited to:

  • Web development and design
  • Mobile application development
  • Cloud solutions and migration
  • Cybersecurity services
  • Database management and optimization
  • IT consulting and support
  • System integration services
  • Custom software development

Detailed service specifications will be outlined in individual project agreements or service contracts.

4. User Eligibility and Account Responsibilities

4.1 Eligibility

You must be at least 18 years old or have legal capacity to enter into contracts in your jurisdiction to use our services. By using our services, you represent and warrant that you meet these requirements.

4.2 Account Information

You are responsible for:

  • Providing accurate and complete information
  • Maintaining the confidentiality of account credentials
  • Updating information when it changes
  • Notifying us immediately of any unauthorized access
  • All activities that occur under your account

5. Service Agreements and Project Terms

5.1 Project Proposals

All IT services will be governed by specific project agreements that include:

  • Detailed scope of work and deliverables
  • Project timeline and milestones
  • Payment terms and schedule
  • Technical specifications and requirements
  • Support and maintenance terms

5.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. Changes to ongoing projects will be managed through formal change request procedures outlined in project agreements.

6. Payment Terms and Billing

6.1 Payment Obligations

  • All fees must be paid according to the agreed payment schedule
  • Payments are due within the specified timeframe (typically 15-30 days)
  • Late payments may incur additional charges as specified in the project agreement
  • All prices are in Indian Rupees (INR) unless otherwise specified

6.2 Payment Methods

We accept payments through:

  • Bank transfers (NEFT/RTGS/IMPS)
  • Digital payment platforms
  • Cheques (for substantial amounts)
  • Online payment gateways

6.3 Taxes and Additional Charges

All fees are exclusive of applicable taxes, including GST, which will be added to invoices as required by law.

7. Intellectual Property Rights

7.1 Company Intellectual Property

All content, trademarks, logos, and intellectual property related to Lakshmi remain our exclusive property. You may not use our intellectual property without written permission.

7.2 Client Intellectual Property

Clients retain ownership of their business data, content, and pre-existing intellectual property. We respect and protect client intellectual property rights.

7.3 Developed Solutions

Ownership of custom-developed solutions will be specified in individual project agreements, typically transferring to the client upon full payment completion.

8. Confidentiality and Data Protection

8.1 Confidential Information

We commit to maintaining strict confidentiality of all client information, including:

  • Business strategies and plans
  • Technical specifications and requirements
  • Customer data and databases
  • Financial information
  • Proprietary processes and methods

8.2 Data Security

We implement industry-standard security measures to protect client data and maintain compliance with applicable data protection regulations.

9. Service Level Agreements and Support

9.1 Support Hours

Standard support is available:

  • Monday to Friday: 9:00 AM - 6:00 PM IST
  • Saturday: 10:00 AM - 4:00 PM IST
  • Emergency Support: Available 24/7 for critical issues (additional charges may apply)

9.2 Response Times

  • Critical Issues: Within 2-4 hours
  • High Priority: Within 24 hours
  • Medium Priority: Within 48 hours
  • Low Priority: Within 72 hours

10. Limitations of Liability

10.1 Service Disclaimers

Our services are provided "as is" and we disclaim all warranties, express or implied, including:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Uninterrupted or error-free operation
  • Complete security against all threats

10.2 Liability Limitations

Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service that gave rise to the claim.

10.3 Excluded Damages

We shall not be liable for:

  • Indirect, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from third-party actions
  • Force majeure events beyond our control

11. Client Responsibilities and Obligations

11.1 Information and Access

Clients must provide:

  • Accurate and timely project requirements
  • Necessary access to systems and data
  • Prompt feedback and approvals
  • Required licenses and credentials

11.2 Compliance

Clients are responsible for ensuring their use of our services complies with:

  • Applicable laws and regulations
  • Industry standards and best practices
  • Third-party license agreements
  • Internal policies and procedures

12. Termination

12.1 Termination Rights

Either party may terminate services:

  • For material breach with 30 days' written notice
  • For convenience with 60 days' written notice
  • Immediately for illegal activities or violation of terms
  • Upon insolvency or bankruptcy of either party

12.2 Post-Termination

Upon termination:

  • All outstanding fees become immediately due
  • We will provide reasonable transition assistance
  • Confidentiality obligations continue indefinitely
  • Client data will be returned or securely destroyed

13. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including:

  • Natural disasters and weather events
  • Government actions and regulatory changes
  • Internet outages and infrastructure failures
  • Labor strikes and civil unrest
  • Pandemics and health emergencies

14. Dispute Resolution

14.1 Negotiation

Parties agree to first attempt resolution through good faith negotiation and discussion.

14.2 Mediation

If negotiation fails, disputes may be submitted to mediation before pursuing legal action.

14.3 Jurisdiction

These Terms are governed by Indian law, and any legal proceedings shall be conducted in the courts of Delhi, India.

15. Modifications and Updates

We reserve the right to modify these Terms at any time. Significant changes will be communicated through:

  • Email notification to registered users
  • Website announcements
  • Updated terms posting with revision date

Continued use of our services after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms or our services, please contact:

Lakshmi
SHOP NO 44, RAJ MARKET
NOIDA ROAD, DELHI, 110054
India

Email: contact@dishawar.shop
Phone: +91 9950762045

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the extent necessary to make it enforceable while preserving its original intent.

These Terms and Conditions are effective as of the date listed above and supersede all previous versions. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Lakshmi

Your trusted partner for professional IT solutions and technology services.

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192 G/F Deoli Road Khanpur Delhi 110080

+91 9950762045

contact@dishawar.shop

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