Refund & Cancellation Policy

1. Introduction

At Dishawar, we strive to deliver exceptional services and services that meet and exceed our clients' expectations. This Refund and Cancellation Policy outlines the terms and conditions for order cancellations, refunds, and related procedures.

This policy applies to all products and services provided by Dishawar and should be read in conjunction with our Terms and Conditions.

2. Service Categories and Refund Eligibility

2.1 services and products

For standard service and products orders:

• Cancellation: Full refund if cancelled before dispatch.
• Damaged Items: Full replacement or refund if received in damaged condition (reported within 24 hours).
• Returns: Accepted within 7 days of delivery for unused items in original condition.

2.2 Bulk Orders

• Cancellation: 90% refund if cancelled within 24 hours of order placement.
• Processing: No refund once the bulk order processing has started with publishers.

2.3 Publishing Services

• Consultation: Full refund if cancelled 24 hours before scheduled session.
• Services: Pro-rated refund for uncompleted milestones within the publishing process.

3. Cancellation Procedures

3.1 Cancellation Notice Requirements

• Development Projects: Written notice required as per project agreement terms
• Ongoing Services: Minimum 30 days written notice
• Consultation Sessions: 24 hours advance notice
• Emergency Services: Immediate cancellation with applicable charges

3.2 How to Cancel Services

To cancel services, you must:

1. Submit written cancellation request via email to contact@dishawar.shop
2. Include your project/service reference number
3. Specify the reason for cancellation
4. Request refund calculation if applicable
5. Provide alternative contact details for final communication

3.3 Cancellation Confirmation

We will acknowledge your cancellation request within 2 business days and provide:

• Cancellation confirmation with effective date
• Final invoice for completed work
• Refund calculation (if applicable)
• Data transfer and handover timeline

4. Refund Calculation and Processing

4.1 Refund Calculation Method

Refunds are calculated based on:

• Milestone Completion: Percentage of work completed against defined milestones
• Time-based Services: Hours worked vs. total contracted hours
• Resource Utilization: Infrastructure and resources already provisioned
• Administrative Costs: Non-refundable setup and administrative fees

4.2 Refund Processing Timeline

• Refund Approval: 5-7 business days from cancellation request
• Processing Time: 10-15 business days from approval
• Bank Transfer: 2-3 business days for fund reflection
• International Transfers: 7-10 business days additional processing time

4.3 Refund Methods

Refunds will be processed through the same payment method used for the original transaction:

• Bank transfer (NEFT/RTGS/IMPS)
• Digital wallet refund
• Credit card reversal
• Cheque payment (for substantial amounts)

5. Non-Refundable Items and Services

5.1 Services Not Eligible for Refund

• Completed Deliverables: Work already delivered and accepted by client
• Third-party Licenses: Software licenses purchased on client's behalf
• Domain Registrations: Domain names registered for client projects
• SSL Certificates: Security certificates purchased and installed
• Setup and Onboarding: Initial setup and configuration services
• Training Services: Training sessions that have been conducted
• Emergency Support: After-hours or weekend support services

5.2 Force Majeure Situations

Refunds may not be available during circumstances beyond our control:

• Natural disasters affecting operations
• Government regulations prohibiting service delivery
• Internet infrastructure failures
• Third-party service provider outages
• Global health emergencies or pandemics

6. Project Modification and Scope Changes

6.1 Scope Reduction

If project scope is reduced during development:

• Refund calculated based on removed features/functionality
• Completed work for removed features remains chargeable
• Project timeline may be adjusted accordingly
• Change request documentation required

6.2 Scope Expansion

Additional charges apply for scope expansions:

• Additional features require separate quotation
• Extended timeline and resource allocation
• Separate billing for additional work
• Client approval required before proceeding

7. Client-Initiated Cancellation Scenarios

7.1 Cancellation Due to Client Circumstances

• Business Closure: Pro-rated refund based on completed work
• Budget Constraints: Partial refund for incomplete milestones
• Change in Requirements: Evaluated case-by-case basis
• Timeline Conflicts: Negotiated postponement or cancellation

7.2 Cancellation Due to Service Dissatisfaction

If cancellation is due to service quality concerns:

• Formal complaint and resolution attempt required
• 30-day improvement period before cancellation consideration
• Third-party mediation option available
• Refund eligibility determined by resolution committee

8. Company-Initiated Cancellation

8.1 Legitimate Cancellation Reasons

Dishawar may cancel orders in the following situations:

• Non-payment: After 30 days past due notice
• Breach of Contract: Violation of terms and conditions
• Illegal Activities: Use of services for unlawful purposes
• Technical Impossibility: When project requirements become technically unfeasible
• Resource Unavailability: Critical team members unavailable for extended periods

8.2 Company-Initiated Cancellation Process

• 30-day written notice to client (except for immediate termination situations)
• Opportunity for client to remedy the situation
• Full refund for work not yet commenced
• Pro-rated billing for completed work
• Assistance with service transition to another provider

9. Data and Asset Transfer

9.1 Client Data Return

Upon service cancellation, we will:

• Provide all client data in commonly used formats
• Transfer domain and hosting credentials (if applicable)
• Provide source code and documentation for completed work
• Offer 30 days of transition support
• Securely delete data from our systems after transfer

9.2 Transfer Timeline

• Data Export: Within 7 business days of cancellation
• Documentation Delivery: Within 14 business days
• Credential Transfer: Within 5 business days
• Final Cleanup: 30 days after successful transfer

10. Dispute Resolution Process

10.1 Internal Resolution

Before seeking external resolution, we encourage:

1. Direct communication with project manager
2. Escalation to senior management
3. Formal complaint filing with detailed documentation
4. Management review and response within 7 business days

10.2 External Mediation

If internal resolution fails:

• Third-party mediation services available
• Neutral mediator selection process
• Mediation costs shared equally
• Binding resolution agreement

10.3 Legal Recourse

Final dispute resolution through:

• Courts of competent jurisdiction in Delhi, India
• Applicable Indian laws and regulations
• Arbitration clauses as per project agreements
• Consumer protection forums (for eligible cases)

11. Special Circumstances

11.1 Government and Enterprise Clients

Special refund terms may apply for:

• Government contracts with specific procurement rules
• Enterprise agreements with custom terms
• International clients with different jurisdictional requirements
• Long-term contracts with volume commitments

11.2 Startup and Small Business Considerations

• Flexible payment and refund terms available
• Milestone-based refund calculation
• Extended timeline for refund processing if needed
• Alternative resolution options considered

12. Contact Information for Cancellations and Refunds

For all cancellation and refund requests, please contact:

Required Information for Refund Requests

Please include the following in your refund request:

• Client name and contact information
• Project or service reference number
• Original payment details and invoice numbers
• Reason for cancellation and refund request
• Preferred refund method and account details
• Any supporting documentation

13. Policy Updates and Modifications

This Refund and Cancellation Policy may be updated periodically to reflect:

• Changes in business practices and service offerings
• Updates to applicable laws and regulations
• Improvements in customer service processes
• Feedback from clients and stakeholders

Clients will be notified of significant policy changes through:

• Email notifications to registered clients
• Website announcements and updates
• Direct communication for ongoing projects
• Updated policy posting with effective date