Privacy Policy

1. Introduction

Dishawar Exch ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dishawar.shop or use our IT services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business requirements
• Communication Data: Messages, inquiries, and feedback you send to us
• Technical Information: IP address, browser type, device information, operating system
• Marketing Preferences: Your consent for receiving promotional communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage data and website analytics
• Cookies and similar tracking technologies
• Log files and server information
• Referral sources and page views

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT services
• Communication: To respond to your inquiries and provide customer support
• Project Management: To manage and execute your IT projects effectively
• Marketing: To send promotional materials (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To analyze usage patterns and improve our services
• Security: To protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and reporting
• Cloud storage and backup services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process or government requests
• Court orders or subpoenas
• Protection of our rights and property
• Emergency situations involving safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmission and storage encryption
• Access Controls: Restricted access to personal information
• Regular Updates: Security software and system updates
• Employee Training: Privacy and security awareness training
• Incident Response: Procedures for handling security breaches
• Data Backup: Regular backups with secure storage

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your choices and settings

6.2 Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Marketing Communications

With your explicit consent, we may send you marketing communications via:

• Email newsletters and updates
• WhatsApp messages about our services
• SMS notifications (where applicable)
• Promotional offers and announcements

7.1 Opt-Out Options

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying "STOP" to SMS messages
• Contacting us directly
• Updating your preferences in your account

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and record-keeping

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing activities

To exercise these rights, please contact us using the information provided in Section 12.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Providing notice through our services

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Delhi, India.